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摘要： Objective To study the problems of pharmaceutical care in retail pharmacies and provide reference for the standardized development of pharmaceutical care in China. Methods Based on the literature of CNKI database, Pareto analysis was used to study the present situation of pharmaceutical care in retail pharmacies. Then the following problems in pharmaceutical care were found such as low personnel professional quality, inadequate attention, imperfect laws and regulations, and lack of standard service process. As to the first three problems, there were more research references. But there was less literature on the standard care process. Results and Conclusion Focusing on the customer demand, taking drug sales process as the basic framework of pharmaceutical care standardized process, and combining with the collaboration, the service process including prescription drugs review and OTC drugs purchase consultation is established. This process elaborates the division of staff services as well as the service standards in pre-sale, on-sale, and after-sale stages. Besides, it also puts forward some advice for the previous three problems, which will ensure the smooth implementation of pharmaceutical care in drugstores.
