Asian Journal Of Social Pharmacy

Abstract: Objective To improve the management level of pharmacy dispensing center, reduce dispensing errors and promote the safety of drug use. Methods Hospital pharmacies could be managed according to the theory of quality control circle (QCC). Based on the ten steps of QCC, the internal difference error rate in pharmacies could be reduced. Results and Conclusion The error rate of pharmacies was reduced from 2.74‰ to 0.57‰, and the goal achievement rate was 108.466. Besides, the progress rate reached 84.82%. The abilities of circle members were improved, and the operation of pharmacy was more standardized. The activity of QCC is helpful to reduce the internal difference error rate, improve the operation level of pharmacy and ensure the safety of drug use.

Key words: quality control circle (QCC), medical institution, internal difference error rate